Shipping policy
At GEOFLIFE, we are committed to providing fast, safe, and transparent international shipping services for all our customers. Below is our detailed shipping policy for your reference.
1. Order Processing & Dispatch
All orders are processed and dispatched within1–3 business days after payment confirmation. We strive to prepare and ship out your seafood orders as quickly as possible to minimize waiting time and ensure you receive fresh products promptly.
2. International Shipping & Delivery Time
We provide worldwide international shipping services. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency and customs clearance progress. For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on the total weight of your order and your delivery destination. The exact shipping cost will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or inspection fees, which are determined and charged by your local customs authority. These additional charges are the sole responsibility of the order recipient.
We highly recommend that you check your local import regulations, tax standards and relevant policies before placing an order to avoid unexpected extra costs and delivery delays.
5. Packaging & Shipping Protection
As a seafood supplier, we adopt professional, high-strength, shockproof and fresh-keeping packaging materials for all orders. Our customized packaging can effectively protect products from extrusion, damage and deterioration during long-distance transit, ensuring the freshness and integrity of your seafood goods.
For high-value orders, we provide optional shipping insurance at checkout. You can choose this service to get full protection for your order and shop with complete peace of mind.
6. Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging and goods immediately upon receiving your package. If you find any packaging damage, leakage, deformation or product abnormality, please take clear photos or videos as evidence, refuse to sign for the package, and contact our customer service team promptly.
If you find any product quality defects or problems after signing for the package, please contact our support team within 48 hours of delivery. We will verify the problem as soon as possible and provide reasonable solutions including return, exchange or compensation services.
7. Customer Support
If you have any questions about order processing, shipping status, customs clearance, delivery time or after-sales problems, our professional customer support team is always ready to assist you. Feel free to contact us via email or phone, and we will reply and solve your problems in the shortest possible time.
Thank you for shopping with GEOFLIFE!
We keep optimizing our logistics and shipping system to bring you a faster, safer and more worry-free seafood shopping experience.